Miami University

Care Managers as Research Interviewers: A Test of a Strategy for Gathering Consumer Satisfaction Information
L.D. Murdoch, S.R. Kunkel, R.A. Applebaum, & J.K. Straker
2004

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Care managers from local AAAs were trained as research interviewers to collect consumer satisfaction data using the Home Care Satisfaction Measure (HCSM) from clients receiving in-home care services. These data were compared to those collected by independent research interviewers and found comparable. Overall, findings indicate that care managers, when appropriately trained, can collect reliable, scientifically sound data, providing a cost-effective method for collecting information from consumers.

(Published in The Journal of Applied Gerontology, vol. 23, no. 3, September 2004, pp. 234-246)

Paper reprints of this article are not available through Scripps Gerontology Center, to obtain a copy of this publication check with the author, the journal, or your local library.

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