Miami University

Transforming Data Into Practical Information: Using Consumer Input to Improve Home Care Services

Robert Applebaum, Suzanne Kunkel, & Ken Wilson
2007

This study describes an effort to collect and use consumer satisfaction survey data to improve the quality of in-home services. The project is a collaboration of the Council on Aging of Southwestern Ohio and Scripps Gerontology Center (Published in The Gerontologist, vol. 47, #1, February 2007, pp. 116-122).

Paper reprints of this article are not available through Scripps Gerontology Center, to obtain a copy of this publication check with the author, the journal, or your local library.

 

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